Refund Policy:

Order Cancellations:

Orders can only be cancelled if they have not already been processed for shipping. A cancellation request must be submitted to a Client Service Advisor by phone, by calling 1 (888)342-6656.  Cancelled orders may be subject to a $25.00 restocking fee.

Order Returns:

Orders may be returned within 12 days of purchase, so long as the item has no visible signs of use. Shipping charges may apply.

Order Exchanges:

We know the quality and durability of our product is top notch, as such we accept exchanges on defective items only. Exchanges must be requested within 5 days of receiving the item. We will replace a defective product with the same item.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. To inquire about an exchange please email: info@peterjames.ca, describing your issue in detail. Pictures of the defects are required so we can determine if you are eligible for a replacement.

Once we have approved your return, we will provide you with the return instructions. Note: Depending on your location and product availability, delivery times for exchanged products will vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, at which point we will process your exchange.

Should you require any additional information or assistance, please do not hesitate to contact our Client Services Team at info@peterjames.ca. One of our dedicated advisors will be happy to assist you.